Account and data deletion

Delete your Sysnapp account

You can delete your account and request deletion of associated personal data. We will verify ownership before deleting the account.

Sysnapp supports account deletion from inside the app when you are logged in. This page is the public external way to start the same request.

How to request deletion

To delete your account in the app, open Sysnapp, sign in, open your profile or settings screen, choose the delete account option and confirm the request.

You can also request deletion by email from the address linked to your Sysnapp account, or from an email you can use for verification.

Start deletion request

Include:

  • Your Sysnapp nickname.
  • Your phone number or email linked to the account.
  • A clear sentence confirming that you want your account deleted.

We may ask for additional verification to prevent unauthorized deletion. Temporary deactivation is not treated as account deletion.

What will be deleted or anonymized

  • Account profile data, such as nickname, name, phone, email, mood and profile photo where possible.
  • Marketplace listings, service listings, product tags and public product photos where they belong to your account.
  • Saved contact matches owned by your account where possible.
  • Preferences, notification settings and account settings.
  • Messages or room content where deletion is technically possible without harming other users' legal rights or conversation integrity.

What may be retained

Some data may be retained for a limited period when necessary for legal compliance, safety, anti-abuse, fraud prevention, dispute handling, accounting, backups or security investigation.

Examples include minimal server logs, abuse reports, transaction/order records, records required to defend legal claims, or content preserved because it is connected to serious safety or illegal activity reports.

Timeline

After ownership is verified, we aim to process deletion requests within 30 days. Backup copies may take longer to expire, usually up to 90 days, unless a longer period is required for legal or safety reasons.

Once the account is deleted, you may lose access to chats, rooms, product tags, service listings, marketplace listings, photos, orders, Halo and other account features.

Contact

Deletion requests and privacy questions: admin@sysnapp.com