Sysnapp is currently an early beta service. Features may evolve, but our direction is simple: collect only what is needed to run chat, profiles, rooms, Halo, marketplace, safety and account support.
Who we are
Sysnapp is a chat, profile, room, Halo and marketplace app for physical goods and services. The Android app package name is com.sysnapp.sysnapp. For privacy requests, account deletion and safety reports, contact us at admin@sysnapp.com.
When this policy says "Sysnapp", "we", "us" or "our", it refers to the Sysnapp project and the systems used to provide the app and website.
Data we process
Account and profile data
We may process nickname, first name, last name, phone number, email, birthdate, profile photo, public profile information, account preferences, app-generated device identifier, trusted device records, password hash, login events and security information.
Contacts
With your permission, Sysnapp can match phone contacts with registered Sysnapp users. We aim to avoid sending the full phonebook at every login. The app may keep a local contact cache, and the server may store normalized phone numbers, hashes or saved matches so contacts can load faster.
Where possible, the name saved in your phonebook stays local on your device and is used only to make contacts recognizable in the app.
Chat, rooms, Halo and marketplace
We may process private messages, room messages, unread counts, Halo notifications, product tags, service listings, marketplace listings, product photos, order status messages, shipping form data and generated shipping PDFs when those features are used.
Photos, media and files
Profile photos and marketplace photos are uploaded to our server because they are part of public profiles, tags and listings. If you choose to send or upload media, we may process photos, camera captures, audio, voice/video content, attachments or files as needed to deliver, display, moderate, troubleshoot or protect the service.
Technical data
We may process IP address, device/app version, operating system information, push notification token, connection events, crash or error data, server logs, security events and abuse reports.
App permissions
Sysnapp may request Android permissions only when needed for app features. Contacts permission is used to help you find people you know on Sysnapp. Camera and microphone permissions are used for photos, media, calls or voice/video features when you choose to use them. Notification permission is used to send account, chat, Halo and marketplace alerts. Biometric or fingerprint permission is used only for local device authentication; Sysnapp does not receive or store your biometric template.
How we use data
- To create and authenticate accounts.
- To provide chat, rooms, Halo, profiles and marketplace features.
- To sync contacts when requested and show recognized Sysnapp contacts.
- To process marketplace orders, service requests, shipping details and return/dispute preparation.
- To send notifications and maintain trusted-device security.
- To protect users, detect abuse, enforce our rules and comply with law.
- To debug, improve performance and keep the service reliable.
- To respond to support, legal, privacy and deletion requests.
Sharing and visibility
Other users can see information you choose to share, such as profile details, public photos, product tags, service listings, marketplace listings, messages sent to them or to rooms they belong to, and order status messages connected to a transaction.
We do not sell personal data. We may share limited data with hosting providers, infrastructure providers, notification providers, payment providers when payments are introduced, moderation/safety support, legal authorities when required, or other parties when necessary to protect users and the service.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, export, restrict or object to processing of your personal data. You may also withdraw consent where processing is based on consent.
You can update some account information in the app. You can request privacy help or deletion by writing to admin@sysnapp.com. You may also have the right to complain to your local data protection authority.
Account deletion
You can request account deletion from inside the app when logged in, or from the public deletion page at https://www.sysnapp.com/delete-account/. We verify ownership before deleting an account to prevent unauthorized deletion.
When an account is deleted, we delete or anonymize associated personal data where possible. Some limited records may be retained when required for legal, safety, anti-abuse, backup, dispute or accounting reasons.
Retention
We keep data only for as long as reasonably needed for the purposes described in this policy, including account operation, safety, legal compliance, backups, dispute handling and fraud prevention.
After a verified deletion request, active account deletion is normally processed within 30 days. Backup copies may take longer to expire, usually up to 90 days, unless a longer period is required for legal or safety reasons.
Security
We use technical and organizational measures designed to protect personal data, including encrypted connections, account authentication, limited operational access and server monitoring. No online service can guarantee absolute security, but we work to prevent unauthorized access, misuse and loss.
Age and safety
Sysnapp is not intended for children under 13 or under the minimum digital consent age required in their country. We have zero tolerance for child sexual abuse material, sexual exploitation of minors, threats, terrorism-related content, illegal goods, weapons, gambling, fraud, scams or harmful illegal activity.
We may remove content, suspend accounts, preserve evidence and report serious illegal content to the appropriate authorities.
Contact
Privacy, deletion and legal requests: admin@sysnapp.com
Website: https://www.sysnapp.com